Last Updated: April 29, 2026
This Privacy Policy describes how maisonauraco, operating the online store maisonauraco.shop (“we,” “us,” or “our”), collects, uses, and shares information about you when you visit our website, make a purchase, or contact us.
We operate as a retail store selling home lighting products including desk lamps, floor lamps, and wall lamps. Collecting personal information is not the primary purpose of our website. Our primary purpose is to sell products and provide customer service. We collect only the information necessary to process your orders and support your experience as a customer.
By using maisonauraco.shop, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our website.
1. Information We Collect
We collect information in the following categories depending on how you interact with our website:
Contact and account information
Name
Billing and shipping address
Email address
Phone number, if provided
Payment information
Payment method details such as credit card numbers are collected and processed exclusively through PayPal on SSL-encrypted, HTTPS-secured pages. We do not see, receive, or store your full credit card number, CVV, or bank account details on our servers. All payment data is handled entirely by PayPal and is subject to PayPal’s security standards.
Transaction confirmation details such as order total and payment status
Order and transaction information
Products ordered, quantities, and order history
Shipping and delivery status
Return and refund records
Communications
Messages you send to our customer support team
Email correspondence related to your orders
Device and browsing information
IP address and general location
Browser type and version
Pages visited and time spent on pages
Referring website or search query that brought you to our site
Cookies and similar tracking technologies (see Section 6)
2. How We Collect Information
We collect information in three ways:
Directly from you when you place an order, create an account, contact customer support, or subscribe to our email list
Automatically through cookies and website analytics tools when you browse our site
From service providers such as Shopify, which powers our store, and PayPal, which processes payments
3. How We Use Your Information
We use the information we collect for the following purposes:
To process and fulfill your orders
Confirm and process payments
Arrange shipping and delivery
Handle returns, exchanges, and refunds
Send order confirmation and shipping notification emails
To provide customer support
Respond to questions about orders, products, or shipping
Resolve complaints or issues with your purchase
To operate and improve our website
Understand how customers navigate and use our site
Identify and fix technical problems
Improve product listings, descriptions, and the overall shopping experience
To send marketing communications
If you subscribe to our email list, we may send you product updates, lighting guides, and occasional promotions
You can unsubscribe at any time using the link at the bottom of any marketing email
We do not use your personal information or any images associated with your account in advertising without your explicit consent
To comply with legal obligations
Maintain transaction records as required by applicable law
Respond to lawful requests from government authorities
Prevent fraudulent transactions and unauthorized account activity
4. What We Do Not Do With Your Information
We want to be direct about how we do not use your data:
We do not sell your personal information. We do not sell, rent, or trade your name, email address, phone number, mailing address, or any other contact information to third parties for any purpose.
We do not use your information for advertising without consent. We do not use your personal information or any images associated with your account in third-party advertising campaigns without your explicit consent.
We do not collect information beyond what is needed. Collecting personal information is not the primary purpose of this website. We collect only what is necessary to complete your order and support your customer experience.
We do not store your payment credentials. Your credit card number and payment details are never stored on our servers. They are processed entirely by PayPal through an encrypted connection.
5. How We Share Your Information
We share your information only with the service providers necessary to operate our business and fulfill your orders:
Shopify — our ecommerce platform, which hosts our store and processes order data. Shopify’s privacy policy is available at https://www.shopify.com/legal/privacy
PayPal — our payment processor, which handles all payment transactions. PayPal’s privacy policy governs their handling of your payment data.
Shipping and fulfillment carriers — we share your name and shipping address with carriers in order to deliver your order.
Analytics providers — we use tools such as Google Analytics to understand website traffic and usage. These tools collect anonymized browsing data.
Legal authorities — we may disclose your information when required to do so by law or in response to a valid legal process.
We do not share your personal information with marketing companies, data brokers, or any third parties for the purpose of advertising to you on other platforms.
6. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to operate properly and improve your experience. Cookies are small text files stored on your device when you visit our site.
We use cookies for the following purposes:
Keeping items in your shopping cart between visits
Remembering your preferences such as currency selection
Analyzing how visitors use our site so we can improve it
Delivering relevant advertisements through third-party ad platforms, where applicable
You can control or disable cookies through your browser settings. Disabling cookies may affect some functionality of our website, including the shopping cart.
7. Data Security
We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse.
Our website uses SSL (Secure Sockets Layer) encryption across all pages. Any information you enter on maisonauraco.shop is transmitted over a secure HTTPS connection.
Payment pages are additionally secured through PayPal’s own encryption and fraud prevention systems. Your credit card and payment details are never transmitted to or stored on our servers.
Access to customer data within our systems is limited to personnel who need it to perform their job functions.
No method of transmitting or storing data over the internet is completely secure. We cannot guarantee absolute security, but we follow industry-standard practices to protect your information.
8. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including:
Maintaining records of your orders and transactions for accounting and legal compliance purposes
Resolving any disputes or issues related to past orders
Complying with applicable US federal and state legal obligations
When your information is no longer needed, we delete or anonymize it in accordance with our internal data retention practices.
9. Children’s Privacy
Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us at mail.maisonauraco.shop@mail.com and we will delete it promptly.
10. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal data, subject to legal retention requirements
Opt out of marketing emails at any time using the unsubscribe link in any email we send
Request data portability where applicable under law
Withdraw consent where processing is based on consent
Residents of California may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and the right to opt out of the sale of personal information. We do not sell personal information.
To exercise any of these rights, contact us at mail.maisonauraco.shop@mail.com. We will respond in accordance with applicable US privacy laws.
11. International Data Transfers
maisonauraco.shop is operated by maisonauraco, a US-registered company. This Privacy Policy is governed by and interpreted in accordance with the laws of the United States and the state of Montana.
If you are accessing our website from outside the United States, please be aware that your information may be transferred to and processed in the United States, where data protection laws may differ from those in your country. By using our website, you consent to this transfer.
12. Our Relationship with Shopify
Our store is built and hosted on Shopify. Shopify processes certain technical and transaction data as part of providing the platform. For more information about how Shopify handles data, please review Shopify’s Privacy Policy at https://www.shopify.com/legal/privacy.
13. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the “Last Updated” date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after any changes constitutes acceptance of the updated policy.
14. Contact Us
If you have questions about this Privacy Policy, want to exercise your data rights, or have a concern about how we handle your information, contact us:
Email: mail.maisonauraco.shop@mail.com
Company: maisonauraco
Address: 1001 S Main St, Ste 500, Kalispell, MT 59901, United States
Support hours: Monday through Friday, 9:00 AM to 6:00 PM Eastern Time (ET)