This page explains how returns and refunds work for orders placed on maisonauraco.shop. Please read it before starting a return so you know exactly what to expect and what steps to take.

If something is not right with your order, email us at mail.maisonauraco.shop@mail.com and we will help you figure out the fastest way to resolve it.

1. Return Window

You have 30 days from the date your order is delivered to request a return. We do not accept return requests after 30 days from the delivery date.

To check your delivery date, refer to the tracking information in your shipping confirmation email.

2. Items That Qualify for a Return

To be accepted for a return, items must meet all of the following conditions:

Unused and in the same condition as when you received them
In the original packaging, including any accessories, hardware, and documentation that came with the product
Accompanied by your order number

Items that do not meet these conditions will not be accepted and will be returned to you at your cost.

3. Items We Do Not Accept for Return

The following cannot be returned:

Items returned more than 30 days after the delivery date
Items that have been used, installed, or show signs of wear
Items returned without original packaging
Custom or personalized orders, if applicable
4. How to Start a Return

Step 1: Email us at mail.maisonauraco.shop@mail.com with your order number and a brief description of why you are returning the item. If the item arrived damaged or defective, include photos of the product and the packaging.

Step 2: Wait for our reply. We respond within one business day. We will confirm whether your return is approved and provide the return address.

Step 3: Ship the item back using a trackable shipping method. We recommend keeping the tracking number until your refund is confirmed. Do not send items directly to the manufacturer.

Step 4: Once we receive and inspect the item, we will email you to confirm whether the refund has been approved.

5. Who Pays for Return Shipping

If the return is due to our error — for example, the item arrived defective, damaged in transit, or is the wrong product — we will provide a prepaid return shipping label at no cost to you.

6. Return Address

Do not ship your return until you have received confirmation from us. The return address will be provided in our reply email.